Pathetic *****!

I don't want to give a star at all! The second time in my life that I wanted to order something from Spar Queenswood's Bakery and the second time I've been disappointed. We wanted to order 4 dozen donuts. Picture was shown, order was placed, arrangements made, my child ecstatic and we left the bakery to other shopping. I returned to the bakery just to confirm the price and I was asked to show the picture again, just to confirm with the baker. The lady, Kamo, returned and told me the baker said they can't do coloured icing on the donuts, they can only do chocolate and vanilla. Why did you take the order in the first place if you can't do coloured icing? You know what was the worst? The disappointment on my child's face!! I also do not understand how you can not do coloured icing if you have other items with coloured icing, on display!!!! I'm not talking about the products in packaging - I'm talking about the "fresh" products behind the counters. You are pathetic *****. The baker did not even bother to come out and explain to me! When I called this morning, I was told that I had to come and see him and when I did, he couldn't even show some decency to come and explain their incompetence. I am so angry I cant even think of words to describe how useless your bakery is. .