Pathetic customer service

Janeen Johnston, head of Customer Service at Spar, refuses to assist me by making good for a bottle of Spar branded fresh milk that went bad well before it's Best Before date. I did provide pictures of the product reflecting the packaging, best before and batch dates, and which also reflected the bottle had swelled as a result of the milk gone bad however Janeen insists I return the product to the store in order for a refund to be entertained. At the same time Janeen does acknowledge that there may be issues in the cold chain resulting in the milk going bad before its Best Before date but expects customers to incur the cost and inconvenience of returing a bottle of spoilt milk in order to get a refund.

Fortunately there are other brands of milk on shelf that accept responsibility for their product and have processes designed around integrity.