PATHETIC AN DISGUSTING SERVICE FROM MANAGER MORRIS

Item: SPAR
Rating: 1

My name is kim, I walked into the Ouklip Spar as I usually do, shopped for fresh juice 6 3liter bottles , some liver and a packet of biscuits. A cheerful young lady named Kgaogelo served me by the till and promptly told me that my bill was 333rands and 40cents I pulled out my international debit master card to pay for my bill as i always do in this very same SPAR. After swipping the card she told me to put my pin in I did this with no hesitation and to my suprise she turned and said mam your card has been DECLINED, I knew my card had sufficient funds theirfore I just thought it must be a system glitch I asked her to please try swipe the card again she took the card an this time she slotted in the card chip side. Again I typed in my PIN and while I was waiting for it to go threw my phone received two new messages that was from the celphone banking card I had just used an the first message showed a deduction of 200rands on my card an my balance had reduced by the same amount, I opened the 2nd messsage and it was another deduction from the spar from the last balance i had jus seen after deductions of 200rands with another deduction of 200rands, to mean it had jus deducted a total of 400r from my card for a single transaction of 200r. But AGAIN Kgaogelo turned and said your card has been Declined . I immediately showed her the banking messages that where coming into my phone and she said let me call my manager. The manager named Elisa came to the counter and i explained my story she informed me that the card would do a cash reversal in 5 min so since it was day end i took the last cash notes i had in my bak an bought the little i could get from it and left the store but only after taking down ELISA the managers name an she asured me that if my money had not been reversed by morning they would refund me my money . The next morning i went to work spent the whole day waiting for the reversal and nothing can through. I decided to call my bank Ecocash and find out if the transaction went through or not and they checked and informed me that both transactions went through. I went past the Spar on my way home and found ELISA who said she could not help me as she would need her floor manager who leaves work before her so I agreed to come back the next day during the work hours. The next morning I took some time off from work and went to the Spar after lunch time i got there and Elisa called her floor manager and she said she could not help me she insisted on a physical bank statement from my bank. I tried to inform her that this card was a digital wallet not a bank card and the only way for me to get a statement is to request if from my cellphone that is linked to the card as i was slowly getting agitated she refused to see this statement and even when i googled the ecocash services to show her that statements could only be requested via cellphone unless if i leave the country and go to the bank physically and get a statement. She also said please excuse me i need to go get my manageran came back with a very big intimidating MAN who came arms folded on his chest called MORRIS I REEXPLAINED my whole situation to him again and he as the otha lady did insisted on a physical bank statement. I asked him since i have all my slips from the till from that day can they not please check at the time i was in store if they was any transaction that came through to their account from my account and he said "No mam I can not do that . All i will do is if you bring a bank statement I will check if its went through and then maybe if I feel its from a bank I will see what I can do for you" I looked at him in anger an said softly "if i can get a statement sent from my home country will you give me back my money" and he said in the most hush and rudest manner ever " I will see!" . he turned away from me i asked for his full name an started walking away while saying" Goodday". I do not know if this is the manner you tell your managers to treat customers but i was truely appauled an disgusted by the levels of insignificants they gave me, considering I always shopped in their store. It was convinient because it is close to where I live and I considered my self a loyal Spar customer who proudly shopped in it but from this day forth I will ratha drive the 3km from my home to WOOLWORTHS over ever stepping into another Spar as soon as they return my money. Please assist me if you can. I am currently working on getting an statement sent to me from my home country an as soon as i have it I will be going back to see MORRIS. The amount of time i have waisted chasing after this money is irreplacable an i am verry verrry disapointed by the way Spar treats its shoppers. IF YOU ARE A GROCCERY SHOPPER WHO USES SPAR OUKLIP THE ONE BY WILROPARK HELDERKRUIN BE FOREWARNED WHEN USING YOUR CARD THIS STORE IS QUITE MOLICIOUS! As for SPAR i would very much love a response on how to proceed with this issue! kind regards Truely dissapointed shopper.

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