Order canceled by Spar after payment was made

I placed an order on this app yesterday morning, payment went through my bank account. 20 mins later my order was canceled. When I called their customer care, Pinetown HO and the store (Superspar Village Mall) that I have chosen.. Nooje knows and was sent from pillar to post. Tye worse thing was when I was told I am the oje who canceled it.. Who on eart would cancel an order after paying? Cherry on top when they say I will be refunded after 7 days.. Dear Spar2U, please take note from Checkers 60/60 and PnP apps. I have been using these 2 for yeats years and never encountered this.

I am extremely angry and disappointed by your services. I wouldn't recommend this to any of my family and friends ❗❗❗