Order - 47463

I made an online order on the 23rd from the Spar at Robindale, of which I then canceled after placing the order as I released that I selected the incorrect date for delivery. I know that refunds take 7 - 14 working days, but last time my order was canceled by the store, and I was refunded the same day, as well as other orders I have made, where some of the items were not in stock, the refunds usually take less than 7 days. Hence I called the customer careline, and I was transferred to the Robindale store directly as the consultant told me that they do not deal with refunds, I held the line after being transferred, until they hung up on me. I then called back the store myself, and spoke to the manager who referred me back to the customer careline, as he said they do not do refunds at all. I then called back the customer careline, and was told a different story again. One of the consultants I spoke to at the customer careline promised to get back to me with feedback, as well as the store manager, but none of them has bothered to contact me, they just forgot about me. Can I please be assisted with my refund, as on the App it says that my payment reservation was canceled but ever since the 23rd of this month, I still have not received my refund yet.