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Nevin N

1 reviews | Active since Mar 2009

04 Jun 2015, 09:14

Online Registration is not user friendly

So i picked up the my rewards card from Spar last night. I went online and a couple of things stood out for me. <br> 1. Their help feature is not very helpful. You insert the number on the back of the card and it keeps telling you the numbers are not valid.<br> 2. The cell phone drop down field does not give you an 084 option. Sp in other words they haven't catered for this any client that has a number starting with 084 will not be able to get their notifications.<br> 3. The area drop down field does not give you a south african suburb option.So the clever IT people who developed this did not cater for any South African suburbs?<br> <br> I then tried their USSD option and once again not user friendly<br> 1. You insert the numbers as stated in the back of the card and whilst it accepts the number and confirms registration it does not offer you an easy to understand \what to do next option"<br> <br> So spar am i registered or not? """

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Replies (1)
SPAR
SPAR's reply05 Jun 2015, 07:15
Official
Hello nevinn,

Thank you for your email. This will be taken up with our IT team and we will get back to you to resolve this.


Glenda Turpin
Customer Care Advisor
Telephone ***
www.spar.co.za