old chicken biltong complaint feedback unacceptabl

i returned the call from Annalise.P. this morning regarding hello peter complaint of the chicken biltong i bought that was old 24/04/2015 and she told me very bluntly that i am lying and her store manager always tells the customer the right things and she had dawie and other annalise there trying to investigate what happened while i am on the phone and then she tells me she doesn't know how to deal with this and i told her i dont have all day to sit on the phone she should of compiled her investigation before calling me, then she tells me she dont have time for this too! seriously is this how she treats customers telling me if she must refund me R60.00 it is a R60.00 loss to her business. damn i felt like a culprit that stole something and now i am in court about it yet i spent money and petrol going to her store. i want the area manager to contact me please. because this was really a shocker to me. no sincerity or nothing towards me, she just humped right in and told me i am lying a real disgrace. i will never in my life go to that spar again. i want my refund and petrol for driving in my lunch time, its almost 2 weeks i want this issue resolved ASAP!