Not caring attitude of the manager on duty at this

The not caring attitude of the manager on duty at this Spar today at 14h00 leaves me with no other choice but to complain as his attitude is not in line with that of your group i.e. to meet the individual needs of each customer constantly in a caring and homely environment and to continuously strive to achieve the highest standard of quality in all areas.<br> <br> I bought various items at this shop early this morning. This included a chocolate eclaire that my wife only ate partially as it was not fresh and the cream had a sour taste.<br> I took my till slip and the box containing the left over of the ?clair to this Spar and brought it to the manager's attention that the ?claire was not fresh and the cream sour.<br> <br> Although he initially agreed that the ?claire was not fresh, he took it to the bakery manager for his comments and I was then told by the manager on his return that there was nothing wrong with it. I disagree as the hot cross buns baked by this Spar is also not comparable with that of Pick n Pay. There are hardly any raisins in these buns.<br> At no stage did he apologise or offered to replace this ?claire. I find this not acceptable as I have been shopping at this spar for years