SJ
Shireen J

1 reviews | Active since May 2015

18 May 2015, 09:34

No one cares - and was admitted by staff

When wanting to pay with my card - I was told the card machines were down and I couldn't make my transaction - then was told to go and draw at the ATM. I asked if there was a manager around and if they were doing anything to fix the card machines being down (as I get charged more fees to draw than to swipe). The manager came over and told me that I can't buy anything then cause the machines are down - I asked if anyone cared and if anything was being done with it and was told blatantly by the manager (I didn't get her name) that no one cared and if I didn't like it to go to another shop.<br> <br> This type of customer service, attitude and behavior is disgusting and completely unsatisfactory. I should have known before asking as their shelves aren't even \look after"the meat in their fridges is almost green and there was an incident where upon putting my items down on the counter to pay - a baby ****roach ran out from my eggs.<br> <br> This is terrible and should this continue there will not be a branch in Rynfield any longer as no matter how convenient that shop is for me I refuse to go back"""

0
Replies (1)
SPAR
SPAR's reply19 May 2015, 07:05
Official
Hello Shay1604,

Thank you for taking the time to email us and for bringing this matter to our attention. We will be taking this up with the store and you will be contacted within a maximum 7 working days to resolve this.

Glenda Turpin
Customer Care Advisor
Telephone ***
www.spar.co.za