1 reviews | Active since Nov 2013
NO FEEDBACK ON COMPLAINT
Logged a complaint with Spar South Africa on 3rd of November 2015 regarding VC SPAR/SUPERSPAR in Dalview . <br> <br> In an acknowledgement email, the customer care advisor assures me that the complaint will be taken up with the store for investigation, and within a maximum of 7 working day they will contact me to resolve the matter.<br> <br> The 7 days has elapsed with no feedback what so ever. <br> <br> After 2 or 3 emails, the response is that the matter has been escalated to the Retail Operations Manager will report back the feedback. But no feed.<br> <br> It seems Spar does not take customers complaints seriously. It seems that I am just another customer with a silly complaint and that Spar has got better things to do that to attend to customers complaining about prices.<br> <br>
We have been unable to contact you on your cell as it goes to voice mail lite service and we cant leave a message.
The pineapples were on a deep cut special which ended on the Sunday. We really did our best to get a great price for the re-launch of the store. I can understand that you were disappointed on the Monday to see the regular price.
We do hope you will continue to support the store and look out for our next promotional event!
Yours faithfully
Janeen Johnston
Customer Care Controller
***
www.spar.co.za
We have been unable to contact you on your cell as it goes to voice mail lite service and we cant leave a message.
The pineapples were on a deep cut special which ended on the Sunday. We really did our best to get a great price for the re-launch of the store. I can understand that you were disappointed on the Monday to see the regular price.
We do hope you will continue to support the store and look out for our next promotional event!
Yours faithfully
Janeen Johnston
Customer Care Controller
***
www.spar.co.za