TH
Tanya H

1 reviews | Active since Jul 2011

23 Mar 2016, 11:00

No feedback

Bought a salad from retail crossing spar which was usually charged at R32,99 but was charged R60.00 for the same salad. Sent in a complaint to Spar Head Office - was contacted by Luyanda and was advised that she will investigate - I sent her the receipt as well as photos of the R60 salad. We then visited the Spar the following Sunday and saw that the same salad was again charged at R33.99. I emailed Luyanda again requesting feedback whereby her response was:\The store come back to me, the store has have two kinds of Greek salads. The one with lettuce is at a fix price which is R33.99. The other one WITHOUT lettuce is per kilogram which is R69.99. \" I however was also contacted by a gentleman who did not provide his name advising that the salad was incorrectly priced and they will issue me with a voucher for the difference in amount, but it would take three weeks. It is quite clear that there is inconsistencies with their whole story and now no-one is getting back to me. "

0
Replies (1)
SPAR
SPAR's reply24 Mar 2016, 10:29
Official
Hello Tanzy27,

Thank you for this feedback. This has been escalated for you.
CC***


Glenda Turpin
Customer Care Advisor
Telephone ***
www.spar.co.za

Best regards,