No delivery - No Customer Service

I tried to discuss this complaint directly with Spar, but the website does not allow one to type so much detail and thir customer care are not answering for two days already. SPAR Mall @ 55 I placed an order on your app for drinks as we were having a Birthday Party at our house on 1 April 2023. I placed the order at 12h39 and selected a delivery time between 14h00 and 15h00 as our guests are arriving at 16h00. My called log to Mall @ 55 is as follow: 15h52 no answer 15h53 2 min 22 seconds, the lady took my cellphone number and said she will call me back with an update 16h16 I have received no update and no answer 16h17 no answer 16h19 7min 46 sec spoke to another gentleman who also just confirm they don't know where the driver is and asked to talk to the manager. Now I have to explain my story again for the 3rd time. Fred who was the manager on the day took my number and said he will get back to me in 5min, he is going to contact the driver. 16h47 3min14sec - I call again and speak to Fred, he just said he can't get hold of the driver but does not even bother to call me back, he then said he will try again and get back to me. No response from them again and I'm setting with guests and have nothing to serve them to drink. 17h04 - No answer 17h05 - No answer 17h06 - no answer 17h07 - no answer 17h08 - no answer 17h10 1min55sec - Fred just confirmed that he does not know where the driver is. At this stage I was so furious, as they don't even apologize, they pull up their shoulders and tell me they can't get hold of the driver and can't give me info as to when he will deliver our drinks. I then told Fred that I am on my way to collect my own delivery and that the order must be ready when I arrive. This is an inconvenience for me as it is a busy time of day and the traffic is horrific as everyone was shopping at that time. When I get to the store I get sent from one to another looking for Fred. When I eventually got to him all he had to say was that he don't see ice on my order as mentioned on the phone, I had to correct him as the ice was included in the spar special when I ordered. Not once did they try to apologize for the inconvenience caused, just questioned the order, and when I got there the SPAR delivery bike was standing in front of the shop. Now all of a sudden it shows on the app the delivery took place at 17h40 where I had to collect it myself and only got back home to our guests at around 18h00. This is horrible service and was not the first time I used your service, but I am sure it might be the last, because there is just no urgency or need to help customers. Why allow clients to select a delivery time if you are not going to keep to it? I even selected it early enough that if they are late or have a problem, it will still be in time for our guests' arrival. I really do hope I get a prompt response on this matter, otherwise, I will take this matter to social media. I also send the specials and recommended a friend to use the app, her delivery was scheduled for Saturday afternoon around 17h00 if I'm correct and only received her order the next day.