No Concern No initiative No Customer Service

I am very upset and appalled with the behaviour of the Staff at Spar Gateway shopping centre! I went there on Thursday with an emergency and nobody cared! I needed to buy electricity for my home in Stanger as it was finished and I only go back home on the weekend! I am the only one with money so I am the only one capable of buying the electricity! When I approached the counter to buy the electricity the cashier that was there didn't even greet me let alone see if I needed anything. I asked to purchase the Electricity and the cashier (who's name I don't know) said she cannot do it without the card and will unable to give it to me as I only had the number and not the card. I asked to speak to the manager to explain to the manager that I cannot go to Stanger and pick up the Card because I'm still scheduled to work and only go home the weekend and nobody at my home has any money so my electricity will Finish and I don't want that ! That's when Elaine came to my help and didn't even bother to hear me out fully or to even hear what my emergency was! All she said was \we CANNOT"and quite frankly that's not what I wanted to hear! I understand as a company you have to follow proper proces"""