NO Alternatives supp**** for "out of stock"

i Have placed by order @ 09:4 on 23 June 2025 for deliver between 15:00 and 16:00 at the SuperSpar At Polofields! At 14:15 i received a call that half my order was "out of stock". NO alternative options for the Soft Citrus (Naartjies) was given - no option of taking Gouda cheese instead of Cheddar 400G was given - i had to take the higher prices 200g cheese. Also the vienna is out of stock - no option of taking the smoked vienna's and not the red viennas was offered.

Only alternative given to me - by a lady could hardly speak or understand English - was to buy a higher priced item or NO alternative at all. this was my first and ONLY time i would EVER use Spar4U and i will NEVER set foot into SuperSpar Polofield again!!! This was my choose of Spar close to my office - but NO take you - this is NOT Acceptable at all!! now i have to either go without the product all week - or face rush over at my local spar at home!

When checking the OUT OF STOCK items at 14:40 - i found the cheese as well as the Smoked vienna option and Soft citrus in stock at the Spar on the Spar 4U app. How is this even possible that one receive SUCH terrible Service at Spar such a NICE and excluse area as Polofields!!!

i also requested the manager of the store to call me at 14:15 and i am still waiting!!!

I won't return to Superspar Polofriends