tM
tozama M

1 reviews | Active since Jan 2016

08 Aug 2016, 06:35

Nightmare treatment at Spar

<p>I am a regular customer at the Summerbreeze Superspar in Summerstrand Port Elizabeth. I am pregnant and therefore require specific tastes and foods. this particular day i get an Aunty, Ellen, who was rather rude to me and spoke in Afrikaans, not knowing I know the language too. She did not want to give me the requested item and said they do not serve it, whereby iv been helped several times before re this particular item. then when i wanted rolls, I heard her say to the other lady, "sy kan ma wag" meaning, 'she can wait" for all she cares (as she gave me a look of disgust. so, i responded and said, no ill wait, coz i want what i want, its not like im getting it for free, ill pay for it. I was so embarrassed as there were alot of people there buying and i was very angry. I called the Manager "Paul" and he requested the lady to apologise, but even in her apology she was not sincere, she even denied saying "Sy kan ma wag" in a rude way. I am appauled that as a customer who did not even have an issue, to be treated like that. after the repspect i ave her of saying, "please and thank you"</p>

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Replies (1)
SPAR
SPAR's reply08 Aug 2016, 07:49
Official

Good Morning

Thank you for taking the time to email us and for bringing this matter about Summerbreezz SUPERSPAR to our attention. We will be taking this up with the store and you will be contacted within a maximum 7 working days to resolve this. Your ref no is CC ********** 16

Glenda Turpin
Customer Care Advisor
Telephone ********** 900
www.spar.co.za