Neotel airtime issued instead of Telkom

My Mom requested to purchase Telkom airtime from the Spar in Bothasig. She brought it home to me to load and when I got it I told her that they issued Neotel airtime. Well my Mom does not even know who is Neotel, so she definitely did not request it. She then went to the Spar this on the morning of 29 January and was told, sorry, but you should have checked when you bought it. This is unacceptable, as she should have been issued with what she asked for. How can you just say sorry for something YOU did wrong and expect the customer to carry the cost of YOUR mistake and that with a pensioner too. Shame on you, I expect you to correct this immediately.<br> <br> Also note, your last feedback to me stated that I must provide you with 7 working days in order to respond. Well I am not giving you 7 working day again. You have until Friday 12 February to provide me with how you are going to remedy this gross negligence/theft from your customers.