Managers of stores think clients owe them

Last week Wednesday 15th November my daughter and her dad visited Spar in Amalinda East London. My daughter was looking for chocolates to give to her lecturers as a thank you gift. They came across the ferrera roche 5 pack and the price under these was R17.99 so they took 2 when they got to the till these now scanned R37.99 she then told the cashier that this was not the price on the shelf. One of the packers accompanied my daughter to the shelf and saw exactly the same as she did pricewise. The floor manager was then called who also went to the aisle but he was so arrogant and rude and told her that she needs to check barcodes of the items before she purchases them to which her response was that she did not work for Spar and that is not her duty rightfully so. Her dad then intervened because this guy Siya was very rude. My husband told him that if they want customers to read and match barcodes they need to supply all customers with a scanner to which he sarcastically agreed. The store manager Hayden was non the better and In my opinion these 2 guys are not fit to be managers and should rather do what they get paid for and check that stores are run efficiently and that packers do their work properly. Customers these days are not compelled to buy at a certain store especially where customer service is non existant. This matter was also referred to Spar head office in Durban of which a Luyanda said he will follow up and give feedback but to date has not done so. Spar Amalindo service sucks and they sell old food as well of which the next thing will be to take pics and contact health inspectors.