loyalty card of super spar

Last year October a new superspaar open in East London Amalinda area,and the introduce a\loyalty card"";investigate the the problem one a floor manager told me that every year end all the point expired and if you don't use it you lose it. But no one told me that in the beginning ;I accept and curry on my shopping.Last mouth July i decide to redeem my points accumulated knowing i had about over Rand 400 to spend.Big surprized i had only Rand 74.<br> Now what happen this time.I went to investigate the matter and from the computer I find.1) some one redeem my points or money (not me) and expired twice .I left my card and good by .How do you called That? """