Loss of R5000.00 through Superspar

On the 4th of March 2022 I went to deposit R5000.00 at Superspar in West Street, Durban and the money never reached the recipient as it was deposited at 15:49 and was withdrawn at 16h22. I went in to Superspar to find out what happened and I was told that each time a customer deposits an amount from R1000 + customers complain about the money not reaching the recipients. I was with the Cashier only at the till and no one else. I requested Superspar to refund me and I was then told to open up a case as this is not the Superspar issue but Standard Bank Instant money issue. To date I have never received any follow-up from Superspar nor getting my refund 😒. Superspar as they provide the service it is their duty to assist customers by all means to try and retrieve these monies and protect us but no to them this is a norm as there's not even consequence management taken each time customers find themselves in such situations. Hello Peter I am pleading with you to assist me in getting my money back. I have suffered a traumatic experience with this and struggling to understand why would such a big store fail to look at the customers interest 😕.