Lack of service and poor management

This morning I invited 9 friends to join me for breakfast. We arrived at 10am and only received our coffee +- 25 minutes after ordering. Cappuccino was cold. Placed order for main courses and waited another 40 minutes for the breakfast. 2 of my guests waited another 10 minutes for their meals. I waited another 10 minutes for my omelette which they forgot about and it was delivered with the wrong fillings as I have ordered feta, onion and mushroom and repeated the order 3 times to the borderline useless waitress. The omelette arrived with pepper, mushroom and tomato. At this stage all my guests were almost done with their meals and I decided to continue eating. I never eat peppers as it leaves a terrible taste in your mouth and an unprofessional breath. We had to ask 6 times for our butter/margarine for our toast of which we never received. We only received 1 x strawberry jam. Such a beautiful premises, pity it is tarnished by poor staff and poor management of the coffee shop area.