wJ
wesley J

1 reviews | Active since Aug 2015

06 Feb 2016, 13:00

Lack of professionalism

Ive been buying from this store since november 2015, they ranshort of a specific product in november, almost every day since then ive been asking for the product but to no avail, yet their bottle stote always has stock of the product. Wen i brought it to the attention of the manager, a white guy who said he is the manager said that tje bottle store has old stock and the product is no longer being produced, which i know for fact is nonsense. Then today i asked for the product again, the managers showed no interest in speaking to me as a customer and said very casually and un-intetestdely said they will get stock from the bottlestore. This is extremely disturbing as the customer service is very poor and undignified.

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Replies (1)
SPAR
SPAR's reply08 Feb 2016, 07:22
Official
Hello wesleyandcandice,

Thank you for taking the time to email us and for bringing this matter to our attention. We will be taking this up with the store and you will be contacted within a maximum 7 working days to resolve this.

Glenda Turpin
Customer Care Advisor
Telephone ***
www.spar.co.za