Lack of Client Service at Newton Park Super Spar - Zero Rated for Empathy

I visited , what was once my favourite Newton Park Spar - Port Elizabeth , yesterday (13.10.2021 @16h04) just after 16h00 , cashier slip number 7319, till number 7 with the amazing cashier Phumza Mtshokotsha. What a disappointing / humiliating experience it turned out to be for me. I am so disappointed in the level of service and lack of respect I received from the Manager , named Russell. I went there to buy a braai grid and meat in preparation of our family dinner. At the stall where the grids were displayed I observed that the grid I wanted was priced at R98.00 and even asked one of the employees , working in the area to verify the price , which he duly did. I then proceeded to the till , for checkout. During this process we discovered that the correct price is R250 (speculation) and not R98.00 I asked the cashier to verify this fact and she left her till to go to the area , to ascertain herself. She summonsed a supervisor that obviously went to consult the manager, and this is where everything went downwards. This gentlemen approached me, and without introducing himself or enquiring what my name was , or to offer the privacy of an office , proceeded to very dismissively state, "Management cannot let you have it at this price" He never even allowed me to state my case or explain to explain myself, he just assumed what my supposed intentions were and tried putting me down , in no uncertain terms. I am a recently retired banked , after working in the industry for 35 years, and understand how critical client service, to any business and in building a BRAND that are circumspect when it comes to much needed customers. I have never felt so humiliated in my life, this Branch Manager succeeded in making me feel as if I don't belong and that I should stay in my black lane. Questioning my being there, and where do I get the temerity from to question any of their processes. All I wanted to do was to highlight a grey area to avoid any other client suffering the same fate, as I did. My experience with the brand SPAR , has been seriously affected, and are deeply disturbed that an employee that senior doesn't understand the crux of service. Yours in Service