Kwik Spark false advertising
<p>was at the Kwik spar linden branch about 5 min ago and saw a special on 355ml Redbulls. With the red bull you receive a so called free Aquelle bottle of water. 1st of all they only had sugar free red bull. 1st issue as I wanted the original red bull. 2ndly there was no so called free Aquelle bottled water. When I approached the manager and asked him how will I be compensated for their incompetence he casually told me there is no more AQuelle bottled water. My concern is that I was in the store and saw the adverti*****t and spar could not fulfill what was advertised. Either remove the adverti*****t as you cannot fulfill it or don't have useless specials. This is extremely annoying as I saw the special and when you wanted it the store tells me something else. Poor service, false advertising, lack of compensation and all round frustration. Needles to say this isn't the first time I have a bad experience at this useless branch as I always leave disappointed or I leave without what I went in for. They never have stock and always short of supplies. What I would like to know from Spar is what is their procedure when something like this happens and how is the customer compensated? You cannot tell me I'm receiving an Aquelle bottle of water when I buy a red bull and when I take the red bull you don't have the water? What's the point then? It's not about the water it's the principle. Don't advertise something and when the customer is attracted to it you cannot fulfill. Is this how spar operates? If so I will gladly use an alternative competitor.</p>
Thank you for taking the time to email us and for bringing this matter about Lemon Grove KWIKSPAR to our attention. We will be taking this up with the store and you will be contacted within a maximum 7 working days to resolve this. Your ref is CC***.
Glenda Turpin
Customer Care Advisor
Telephone ***
www.spar.co.za
Thank you for taking the time to email us and for bringing this matter about Lemon Grove KWIKSPAR to our attention. We will be taking this up with the store and you will be contacted within a maximum 7 working days to resolve this. Your ref is CC***.
Glenda Turpin
Customer Care Advisor
Telephone ***
www.spar.co.za
