Kleinmond Spar

Saturday 22 Aug I reported substandard Portuguese rolls (soft outside like hotdog rolls and dense consistency inside purchased on Friday) to KM Manager. No apology, no offer to replace - he would speak to baker. I immediately registered my dissatisfaction on Spar website - telephonic response (plus email) Tuesday 25 - Owner and Regional Manager apprised of situation. During this call I also mentioned that locals dissatisfied with Spar travel to either Herm**** or Somerset West to do their grocery shopping. I sent another mail on Thursday 27 August as no response. Wrote again on Thursday 3 September as still no response and via another call from the Customer Care Advisor, was told for the second time that the matter was being escalated to Regional Manager, confirmed by a follow-up mail. She assured me he would be contacting me. Nada! The other issues are between Head Office and the owner. I am disgusted by the disdain and disregard shown by Spar towards me - is it because I only spent R22? I have a limited fixed income and all I want is for a dozen substandard rolls to be replaced.