Its ok to shop, spend and support; but if there's a problem, your on your own...

on the 3rd of April 2022 I made a transaction at Spar Bredell. The transaction whent off on my account. They said it did not go through, so they made me do another transaction, which also whent off on my account. They could not provide me with a slip stating that the 1st transaction was declined/cancelled and will be reversed. And that I have to go back on the 5th of April if the money has not reversed, and they will resolve the issue. I did that today 05/04/2021, then they said I must come back in 5days with bank statements to prove that my account was not reversed. I was instructed this by the manageress on duty. The complaint is: I am being sent from pillar to post because of an internal billing issue of Spar Bredell. I have to obtain a bank statement at my cost, I have to drive back and forth to the Spar shop. Just because I decided to support Spar, I have to incur extra cost, and fault was not mine. The money deducted from my account is money that I need urgently. It is not a big amount (R550.81) - but the total amount deducted is now R 1101.62 , but I worked hard for that money and do not receive a big pay check. Were is the value added customer service in this? Or even customer service? Its ok to shop, spend and support; but if there's a problem, your on your own... Especially when all prices are so high and it is difficult to get buy. This is an ongoing issue at this Spar, always an issue with the POS (Point of Sale)

I am still waiting to be refunded