EB
Etienne B

1 reviews | Active since Jul 2016

14 Jul 2016, 07:47

Insulting Customer Service

<p>Bought a 2l coke on the 12.07.2016 from Tops. On my way home it exploded in my vehicle, covered the whole interior with coke. I phoned the store and spoke to Gilberto. He told me it is not their problem but the suppliers. He offered to exchange the coke. My concern is with the vehicles interior that is covered from floor to roof in coke. Who is responsible to clean that? Gilberto phoned me back to inform me that he took the matter up with the owners, but they are also shifting the problem to the suppliers. Being a customer for nearly 13 years at the Spar and Tops, and this is how the owners react? Stop being so ******** and sort out my problem.</p>

0
Replies (3)
SPAR
SPAR's reply14 Jul 2016, 09:09
Official

Thank you for taking the time to email us and for bringing this matter about The Reeds TOPS to our attention. We will be taking this up with the store who in turn will take this up with the supplier. You will be contacted within a maximum 7 working days to resolve this. Your ref no is CC ********** 14


Glenda Turpin
Customer Care Advisor
Telephone ********** 900
www.spar.co.za

EB
Etienne B's update19 Jul 2016, 06:55
Reviewer Update

Still no feedback.............................................from no one!!!

SPAR
SPAR's reply19 Jul 2016, 07:36
Official

Thank you for this feedback. This has been escalated to the store and the supplier.

Glenda Turpin

Customer Care Advisor

Telephone ********** 900

www.spar.co.za