Instant Money transfer

Standard bank instant money through Spar, my mom deposited money to my uncle whos in Eastern cape the deposit was done at Gugulethu spar on the 09/07/2018 today 10/07/2018 hes at spar to withdraw only to be told its was withdrawn called the ********** 639 spoke to tsepo to find out what happened coz the pin was not even sent but my mom called uncle, only to be told it was withdrawn at an atm in delft how coz my mom is the only person in Cape town who has the PIN.. Tsepo doesn't now whats the way forward.. this is ***** plz assist