Incorrect Order and Poor Customer Service – Request for Refund - Order 25195

Dear Sir/Madam,

I am writing to formally raise a complaint regarding an incorrect order I received from Spar2U (Spar Morningfield - Parklands), as well as the unsatisfactory customer service that followed.

I purchased lamb to the value of R177; however, what I received was a tray worth only R56. This leaves a shortfall of R121 on the product itself, and in total Spar owes me R203 based on the discrepancy and associated costs.

When I contacted the store to resolve the issue, I spoke to a manager but unfortunately did not receive a clear or helpful response. I was not given an opportunity to fully explain or ask questions, and the tone of the conversation felt dismissive. In particular, I did not receive a satisfactory explanation as to how such a pricing and product mismatch could occur.

This experience has been both frustrating and disappointing. I would appreciate a prompt investigation into this matter, along with a full refund of the amount owed. Additionally, I hope steps can be taken to improve customer service interactions to prevent similar experiences in the future.

Please let me know how this will be resolved.

Kind regards, Andile Bekebu