Incompitate staff and bad customers service

<p>Last month I went to pay my dstv account, and there was an old lady who was processing my payment. Two weeks multichoice disconnected my dstv because they didn't receive the payment and it was not reflecting on their system. I went back to the store and I was told to wait for a month for them to reverse the payment. Today I went to follow up with them.and I was told by the useless manager that they won't be paying back my money because the lady who was helping made a payment to the wrong account it's my fault because I was supposed to check the slip before I leave the store. They are not helpfully at all and the staff seem to not know what they doing I'm not happy at all I want my money back or I'm taking this further . </p>