Incompetency

I performed an instant money transfer of R1650.00 at 09:35 on the 02 May 2018 at ebony park Spar and when not receiving an SMS until 09:48 I got concerned because normally I get a response within a minute, then I tried to calling the the standard bank instant money queries number which I never got through it kept reporting a busy network, to which I decided to call the supermarket to find out if they can assist me with an alternative number. My first 7 calls were unanswered until I finally got through at 09:58 to the horror of incompetency my call was firstly transfered to someone who did not know what I was calling for, she then said she's transferring me to someone relevant only to just put the phone on the side and everyone kept picking it up to say hello like it was a practical joke being played on me, to which I hung up and tried to call again. After once again not being answered for several attempts, a man who told me his name was Khutso answered only to put me on hold for more than five minutes, I then hung up and called again to multiple attempts of of unanswered calls, when finally someone answered and quickly hung up when I asked for her name. I called again, Portia answered, she requested that I come to the store to resolve the query, when I said I couldn't make it because I was busy she informed me that she will walk to someone who can assist me only to give me the same number that I told her that doesn't work, I informed her that it was the same number I tried she hung up on me. It is now 11:26 I'm still not assisted, wasted more than 90 minutes of my time because of incompetency.