Ignore customers request

I wish to bring to you the following, on the 21/09/2015 i went into the spar to order x30 hotdog rolls to pick up at 12:00pm on saturday 25/09/2015, to my disgust when i went to Lambton Superspar on the 25/09/2015 at 12:00pm as arranged to collect rolls it was told to me your rolls are not ready as per your time requested it will be ready when we want it to be ready and that is at 1pm, well obviously nothing i could do I tried to find some manager to complain to but most of the time when I go there during the week the managers (gentleman) are sitting by the tables with their friends having a tea party, there was a manager there on the 25/09/2015 (lady) but she was walking around with a little book trying to look busy so i just had to leave<br> I am absolutely shocked that a customer received this kind of service from you people