Ignorance and arrogance

On the 26th of June 2024, I called Spar complains department and spoke to Josh, where I registered a complain about Spar in 456 West Street in Durban. Complain number CC*** was issued to me by Josh on the 26th of June 2024 after I called back to make a follow up. Josh was not helpful at all after the enquiry of my complaint where he keep on saying my enquiry will be respond to by the responsible manager. This Spar is asking customers to purchase items of more than R50 if they want any cash back from the till. I complained to the Supervisor in the floor and also escalated the matter to the Floor manager in charge during the day. Both Spar staff member was of no help and they told me that it is their policy if I did not want to comply with it I won’t be assisted. When requesting such policy I was not given. Being inconvenienced as that I made the purchased and got my cash back however I mentioned to them that I am going to report this to the next Management level and the floor manager gave me a green light to go ahead and report this matter. I was promised by Josh that after reporting this matter I’ll receive a call from the Shop management within 3 to 4 days. If I don’t count weekends there is 8 days of this matter begging with no one attending to it. I doubt if Spar is this ******** and unprofessional as displayed during my experience at the West Street Spar.