1 reviews | Active since Jul 2018
I WANT MY REFUND!!!!
Got it ✅ I’ve reworked the Hellopeter complaint with your extra details included so it’s stronger and more impactful:
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Title: Incorrect Deduction, No Delivery, and No Response from Management
On 19 August 2025, I placed an order (Order #18760). The amount was deducted from my account but immediately reversed, meaning no payment went through. When the delivery person arrived, I explained the issue and asked him to return with the goods to avoid any problems.
However, on 21 August 2025, the same amount was deducted from my account again — even though I never received the goods. This incorrect charge pushed my bank account into a negative balance, leaving me owing the bank money for a purchase I never received.
I immediately lodged a complaint and was assured that a manager would contact me. To date, no manager has called, and neither my phone call nor my email complaint has been acknowledged.
This is unacceptable service. I urgently request that [Store/Spa Name] reverses the charge, resolves this issue, and improves their customer support process.
Got it ✅ I’ve reworked the Hellopeter complaint with your extra details included so it’s stronger and more impactful:
---
Title: Incorrect Deduction, No Delivery, and No Response from Management
On 19 August 2025, I placed an order (Order #18760). The amount was deducted from my account but immediately reversed, meaning no payment went through. When the delivery person arrived, I explained the issue and asked him to return with the goods to avoid any problems.
However, on 21 August 2025, the same amount was deducted from my account again, even though I never received the goods. This incorrect charge pushed my bank account into a negative balance, leaving me owing the bank money for a purchase I never received.
I immediately lodged a complaint and was assured that a manager would contact me. To date, no manager has called, and neither my phone call nor my email complaint has been acknowledged.
This is unacceptable service. I urgently request that SPAR XAVIER reverses the charge, resolves this issue, and improves their customer support process.