KC
Kgothatso C

1 reviews | Active since Dec 2011

17 Jun 2015, 19:13

Humiliating system in place

Went to Spar Hillbrow(corner Smit & Twist) upon not finding what I want, intending to leave I was approached by a security lady at the entrance who demanded to search me. As mortified & humiliated as I was I refused & asked for the manager. Only to be told that it's the system they have in place. WHAT A PATHETIC THING TO SAY TO YOUR CUSTOMERS & WHAT A MANAGER YOU HAVE IN HIM. Can you really stoop that low & have that pathetic response as an answer for not having proper security measures in place????? Ever heard of surveillance cameras??? I can't be smart alone here. To my surprise a lady went out without being searched & guess what I got another PATHETIC response. What really gets my blood boiling is the fact that I've been a shopper for the past 5 years in that store & only to be treated like that. Such a reputable company but I guess you not as reputable as we thought you are.

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Replies (1)
SPAR
SPAR's reply18 Jun 2015, 07:33
Official
Hello kchiloane68@,

Thank you for taking the time to email us and for bringing this matter to our attention. We will be taking this up with the store and you will be contacted within a maximum 7 working days to resolve this.

Glenda Turpin
Customer Care Advisor
Telephone ***
www.spar.co.za