Humiliated customer

Good Day

On 13 January 2021 I sent the below to Spar Head Office to *** and ***

To Whom It May Concern, on the 13th of January 2021 at 14:45, I went to Helshoogte Spar in Stellenbosch to exchange two sodastream gas cans that were faulty. In the store I was assisted by a gentleman, Johannes. Johannes said that he would first need to get the Manager Shaun to find out whether the exchange was possible, I asked that whilst he tries to locate Shaun that I do my shopping.

When I returned, Johannes was chatting to Shaun. Shaun regret to greet me as the client, instead he started going off at me saying in afrikaans, " die vrou mag nie in die winkel wees sonder ‘n regte masker nie." I had on a Face shield protective mask. I asked him why would takealot sell these masks to the public when it`s not valid as the material mask makes me cough. He ordered me to by a medical mask from them before they could assist me as he could lose his license with me not wearing a medical mask or fabric mask. I then purchased the mask and wore it as he instructed me to, and proceeded to do the exchange. I was satisfied that they did the exchange for me but I was very upset about the manner in which he spoke to me, especially in front of other customers. As regular and loyal customer to Helshoogte Spar, I felt humiliated, and deeply disappointed in their client services.

I thereafter immediately called the COVID hotline to query about whether only medical masks and material masks was accepted in public. The agent from the hotline informed me that a mask covering your nose and mouth is acceptable.

Shaun is clearly misinformed, and I would like a formal apology from him as I have never felt this humiliated before.

Still did not get an apology from the Store Manager, Shaun my cell no is ***. I expect an apology from him in front of his staff