Horrific Service in all ways... Spar Bluff Towers

I would like to send this review to the Head office and or CEO owners of Bluff Spar Towers . I'm writing this with such embarrassment, anger and with such appalling (customer ) service received from the staff -cashier and management. On the 23/12/2025 i had visited spar as i also do on a daily as i have been a buying supporter and customer with Spar Bluff Towers for over 20 years. I have experience such bad ,arrogant and disgraceful , disgusting vibes ,looks speaking under their breath and also things been thrown to me which i have spoken raised up with no results from management BEFORE . The management at spar only divert, over look and make excuses for their staff members with no results or feedback There was an incident whereby me and one of the cashiers had words as i asked her why is she looking at me in such a way as i did speak to my son as we had coins and was not sure if he brought the correct amount... Take note i spoke aloud and was not directed to anyone but my child .The way they look at you its like you owe or bothering them.. You do not even get a greeting or you lucky if you get a smile. Things where said by myself and the cashier which resulted me having to leave... Which i did and no problem doing. I did try contacting the customer no: where i was told no management was available after calling numerous timed and keeping on hold and cutting my call eventually speaking to Ritesh and Tukka which are of no help no management skills and no listening skills very disturbing if they are managers to begin with ... When told to leave as i was going to do i was approached my Makayla in a very condescending, very loud voice and un human manner which has not been the first time i have experienced this ... They actually make like you are just an irate client and make you look mad as if we come to spar to fight my experience with managers ... Please be advised I'm writing this to upskill staff and to inform we are paying customers at the end of the day .. Please guys I'm not fighting i just need the H/O TO ADDRESS THE STAFF AND MANAGERS. My observation is the managers only listen to the staff and divert excuse your explanation and the facts or what actually happened. That cashier was very rude and created a scene for herself... I therefore returned to Tops on the 24/12/2025 and was told by a cashier they can no longer serve me which i felt so ****ed off/upset as I'm a paying adult customer and i was refused service. Apparently the instruction came from management but advised to myself , i have never ever heard of that in my life... I work for a very well Company and work with customers on a daily this is part of my job for over 25 years and have never before heard of this nonsense??? ... Kindly note this happened in spar and i was refused service at Tops ... There was no body harmed or any items broken in your store...Maybe then i can understand ... This is not ok and I'm not happy at all with this treatment... They therefore went on to say I'm banned from Spar -Please can you explain this process /procedure to me... Banned why? as i was never called or approached by any manager or thought to say speak to me or listen to my side-There is always 3 sides to any issue/story... Why was this not done in a more professional manner by calling and sitting me down or hearing my side... This was just decided by workers /managers of Spar without me knowing which managers and or an explanation on the processes that Spar follows ... To ME THIS WAS JUST DECIDED BY SOMEBODY MANAGERS IN THE STORE... They have no right to do that...
If this is your process and I'm banned -This to me sounds like it must be forever as no explanation given no decency at all was divulged ...If so Pls may i have a written formal letter stating this by the CEO H/O of Spar Bluff Towers ... so as i can further take this to the Ombudsman.
And i can therefore take my business including my sons, family and friends business elsewhere as you guys definitely are fine with this absurd terrible service received ... Who actually gives them the right to make such decisions ?????

Kindly contact me so we can resolve or settle this matter in a descend manner
Regards

Unhappy customer

Reply (0)

Add your reply