Horrific experience at Chatsworth Spar staff

Had a recent shocking experience with a staff member at the Chatsworth Spar in Durban. I went to the store 2 weeks prior to buy Farmgate LongLife Milk that was advertised on special. However, stock of the item had not arrived. I asked to speak to a manager at the customer service counter. I asked for a rain check, to which I was told that the store does not hand out rain check. Both women were agitated when I asked why this was so. In the interim another customer was ranting and raving about the same item. She was annoyed that there was no stock of the item that she also had come for. That is when I asked for a manager. Malcolm was found and after explaining, he printed out a till slip with the Spar information, wrote down his name. He asked how many packs I required and then told me to come another time and that I would receive the item at the special price. I left the store. The following week and 3 times thereafter I called the store and each time I was told stock had not arrived. I wrote to head office. A lady Connie called. Absolutely rude. Barely allowed me to explain. Insisted that she had a list of customer’s name that they called when stock arrived. I asked why I had to make a scene then…if that was the procedure used. Why did THREE staff NOT take my name. Eventually she CUT a off the call abruptly. So much for the ‘customer is always right’. I have never experienced such horrific behaviour from a staff. I am still awaiting a call from Head Office.