HORRIBLE SERVICE!!!

Spar: Kenworth Center, Rocklands, Bloemfontein

over a month ago i had a HORRIBLE experience with one of the ladies in the fruit and veg section and a security guard!!! this is my neighborhood Spar, that i go to at least 3-4 times a week for my family and my extended family's needs... i am well known and loved by most of the employees and i reciprocate those same feelings... quick bullets:

. checking some prices a butchery for my bed ridden Granny...took pics of the prices to send to her, so she can choose what she wants . lady come to me YELLING and waving at my phone, telling me to stop taking pictures . i advise her why i am doing this and she continues to be rude and yell telling me she does not care . i ask her where does it say i cant take pics... she mumbles and calls security . i am now being EMBARASSED, yelled at and confronted by security...telling me to put my phone away . ask: where is the signage that i cant take pics... his response: " I AM THE SIGN" !!! . we have a back and forth about his arrogant statement and i am now livid and this interaction has now taken over 15 minutes!!! . i go to the kiosk and ask for a manager... explain the situation... the lady is very apologetic and says she will speak to offenders... i go with her to the f&v lady, as the manager said that she owes me an apology. . f&v lady: REFUSES TO APOLOGIZE!!! . they talk to her and try to coax an apology of admission of wrong doing from her part... she still holds her resolve!!! . i am now even more OFFENDED!!! . Manager takes her to the back to talk to her, she still comes back with the nasty attitude!!! . I am now BEYOND LIVID!!! . the matter is now escalated to the store manager: Calvin... and of course he recognizes me as a loyal customer and asks what has happened... . the story is relayed to him and he is very apologetic and unhappy about: the lack of customer care, the DEFAMATION OF MY CHARACTER: any bystander looking at this exchange will automatically think that security is being called because im a ***** or some wrong doing on my part ( Calvin's empathy was amazing... this is something that he brought up) ...etc . security guard is called up: he first lies about the interaction... but, Calvin catches him on his lies and finally he humbles himself and apologises... . i left my contact details with Calvin, as he said he will talk to the other offender, consult HR, and get back to me in 3 days... . a week later im in store and see him on the floor... i ask him about the call back... he promises to get back to me in 2 days... . i have been in store at least 20+ times (i live less than a block away)... and nothing!!! . the lady is still there and every time i go weigh my f&v...she always gives me a nasty look and attitude... when i greet, she ignores me... what is Spar training their employees about customer care, and keeping personal business at bay??? very unacceptable!!!

the way that Calvin was so empathetic and fired up about the resolution this situation i was sure that he was going to follow through with his promises and keep me informed and updated about this situation...or at least call when he said he will call...

i am sure this is not the culture that Spar is cultivating in their employees... i am highly offended and i am seriously contemplating taking my business elsewhere where i will be treated with: dignity, respect and a valued customer!!! I SPEND A LOT OF MONEY AT THIS PARTICULAR SPAR!!! ALOT!!!