Hobart Tops at Spar and Spar2U app

Dear SPAR Customer Service,

I am writing to express my disappointment and frustration with the handling of my recent order (#8303) placed on the SPAR2U app at the Tops Hobart, Bryanston in Johannesburg, South Africa.

On18/04/2025, I ordered a Klipdript Brandy and Coke 440ml for R27.99 each, and five 330ml 12-packs for R16.99 each. After placing and paying for the order, I waited for over an hour. I was then contacted by a staff member who informed me that the 12-packs were unavailable. I asked if they could substitute with six-packs, and was told that the matter would be discussed with a manager. I agreed to wait for a callback. Unfortunately, I never received that call. Instead, I was informed a few minutes ago that my order was canceled. I did not request any cancellation.

This experience has been incredibly disappointing. I expect to receive the items I ordered or a suitable alternative, as well as a clear explanation for the mishandling of my order.

I trust that you will address this matter promptly and provide a resolution. Please contact me at your earliest convenience to confirm how this will be rectified.

Thank you for your attention to this matter.