Gossip mongering sacrificed for customer service

Bloed Street (Mall)PTA Central.yesterday i went to do money transfer deposits at this store,i regretted it,i would have maybe tried ATM's of banks for this transaction and avoided spoiling my day at this store. firstly i went to the kiosk i was met by Charlotte who was rude and cheeky as a "bull frog" i requested a service she send me to tills shouting at me without even greeting me, at the till i met Portia who referred me to another cashier telling me her pin pad is not working but a client before me was a spar employee who was assisted by Portia,luckily i went to Agnes who assisted me with a smile ,and she is humble and meek,her behavior towards customers she can hardly "**** a fly".after this lovely service i went back to money market to play lotto,Charlotte was just right in front of the till in loud voice "gossip mongering" management with her colleague Julia saying management should have closed the store and put a notice outside to say they are renovating because other stores are doing that,and that management are over working them ,they are badly treated by their employers,This its a reflection of lack of training and they dont understand whats expected of them while customers are queuing for service.this cashiers are true"cheque" collectors they want to get paid while they are not working,if this store closes how you gonna get your salary.i was finally assisted by kgomotso who does not entertain this bad service of bad mouthing fellow colleagues in front of customers , this cashiers are a bad image to Spar because they are the front image of Spar including Portia who was far but was laughing as if there is not tomorrow and commenting to this garbage,this store its a reflection of lack of team work,leadership ,and this store its been run like a stokvel,dont care attitude