glenda turpin is the worst customer service adviser

My Spar reward card was deactived by one of the cashiers at Fontana Spar Rivonia (Corner Kelvin Drive) and I had been in touch with customer service adviser Glenda Turpin to reactive my card and since the 20th December 2019 It has been over 7 months now and nevermind the trouble i went through to get hold of Glenda Turpin (normally she replies 1 email to every 3-4 emails i sent), her reply after all these months was to tell me to get a new card This is absolutely unprofessional, if Glenda Turpin is so unwilling to help then maybe she is unfit to be customer service adviser