Frustrated Customer-Long Story for Reversal

Unhappy/ frustrated longtime customer

I purchased groceries at spar last week Friday and the transaction when through twice, I only noticed when i got home.

Long story, after multiple visits, i feel frustrated and exhausted. Feel like each time i come to them they think of a different excuse.

Full story 1. Saturday i went to log the mistake that they made and the assistant said she will pass the message and i gave her my detail. 2. Sunday i went and the assistant told me the hr person I charge of that is at the other spar branch and she will be in Monday and she scanned my receipt. 3. Monday i went and the hr woman said the due to its public holiday, the banks are closed and that i must be patient. 4. Tuesday i went and the hr woman said I should wait and the reversal will take place in the week 5. Thursday i went and said I’m desperately need the reversal to happen and they said they dont have direct access to the account to reverse the payment and that there is an error with the bank. 6. Saturday, i went to that bank and after 1.5 hours of waiting in a que just to find out there is nothing wrong with my account so i went back to spar furious. Now they tell me that they will call in Monday to query on my problem because they don’t have direct access to the account and that head management told her to wait a week before they go into the books and she took my slip and wrote my details on it.

Lastly, its month end and my debit orders are not being deducted. So thank you very *** much Spar of Gardenia Park for creating me MORE unnecessary tasks during lockdown.