cM
clement M

1 reviews | Active since Dec 2015

02 Jan 2016, 13:11

********** activity

On the 24th of December I visited Spar Tops in primrose as always I does most of refreshment shopping at. I don't usually carry lot of cash with me and I purchase through my card and I bought my items which cost R294.60 and I paid using my card. On the 28 of decemeber I went to my bank to get a statement as I regularly check my transaction of the whole month to make sure of what's happening in my bank account and it was fine but on the 30 of December I woke up to discover horrible through my cellphone and the amount of money was deducted. I immediately went to my nearest branch and it was spar tops and they deducted the same amount of R294.60 which in the consultant says it was transaction of the 26 of decemeber and they immediately called spar which they said they will investigate and I'm still shocked, I'm extremely afraid of shopping at spar and I'm still waiting even now,on the 26th Dec I was at work the whole day and why do they still from their clients?this is a very serious case which need a speedy attention please help I will never ever shop at spar again

0
Replies (1)
SPAR
SPAR's reply06 Jan 2016, 11:05
Official
Hello clemg,

Thanks for your email and for bringing this to our attention, this is a bank issue unfortunately the store does not have the second payment. This then goes into a suspense account at the bank and only the cardholder can dispute the transaction. Please urgently contact your bank for assistance. If there is anyway that we can help you further please be assured that we will do so.

Yours Faithfully
Luyanda Dlamini
Customer Care Advisor
www.spar.co.za




Best regards,