Food

Today I purchased honey & oats bread for the chef. On arrival at work, we noticed the bag had a cut on the side. My question: this is a Superspar - is it the consumers' job to check all purchases - or is Spar saying the client will not return it - checking for them is not necessary??? At the speed checkout 5 ladies were looking at me, whilst only 1 was assisting the clients. Is this Superspar quality???