follow up

Morning<br> <br> Thank you for assisting me on my original complaint. You did an excellent job. Spar originally responded by getting back and forwarding the the complaint to the branch in question. The local branch contacted me telephonically. The person introduced himself as Owen, but however failed to mention in which ranking capacity his contacting me. He listened to my complaint and symphatised with me. He then promised to do a thorough investigation and get back to me. That was 7 days ago and no feedback to date. I get the idea that he played the good service provider by showing me courtesy to contact me to get me off their backs. I'm therefore still waiting on my feedback on this case. I would therefore like to extend a 48 hr window to Spar before I escalate this case to the next level.