oL
obakeng L

1 reviews | Active since Jan 2013

23 Mar 2015, 08:30

FALSE PRICING AND BAD ATTITUDE

<br> I went to the local spar yesterday(22/03/2015) to buy baby nappies. And when I got there I realised that there were mix ups with pricing on the shelf. To this days I don't know if that is intentional or not because it has happened before.<br> I wanted to buy Jumbo pack of nappies which is normally around R200 but on the shelf they wrote R170 so I decided to go to a till and ask the cashier to check the price for me.<br> To my surprise the lady at the till was extremely rude, firstly she didn't want to give me the price and secondly said I must check it myself. I was highly disappointed.<br> As a customer I feel that my rights have been infringed, The right to fair and Responsible marketing, Right to fair and honest dealings and disclosure of information. I believe the store had a duty and responsibility to put the correct amounts on the shelves of which they did not, and to be accountable, It wasn't my fault that the pricing was wrong so I don't understand why the staff had to be rude when I asked for price check. And as for rudeness of staff that was unnecessary, Spar must teach the employees the correct and proper customer service procedure. <br> Very disappointed customer.

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Replies (1)
SPAR
SPAR's reply24 Mar 2015, 10:54
Official
Hello Bakang07,

Thank you for taking the time to email us and for bringing this matter to our attention. We will be taking this up with the store and you will be contacted within a maximum 7 working days to resolve this.

Glenda Turpin
Customer Care Advisor
Telephone ***
www.spar.co.za