False advertising & no responce

I loaded a complaint 30/11 about false advertising of Spar tops and the refusal to assist&assistant not telling the truth to Spar mng about what the complaint. which happened on 27/11. On the 27/11 I phone Head office to lay a complaint about this, I was told that the Area manager has already left and that the complaint will be escalated to him, who will get back to me with in 7days, I then reported it 30/11 via Hello Peter, on which I received a reply form Glenda Turpin on the same day, saying they will investigate and get back to me within 7 working days. No-one has come back to me regarding this, not the Area manager who was said will investigate and come back to me when I phoned, nor the Glenda Turpin. Absolutely pathetic. This is not service, replying with ' we will get back to you' is not a solving anything. Just more lies. Seems that Spar has no loyalty to their customers, or intension to resolve complaints.