Extremely poor customer service

Yesterday the 1st of July 2019 I ordered a cake at superpar khayelitsha mall and the consultant named Siphokazi who provided me the service, confirmed that I must collect the cake the next day at any time after 10.

Then today around 15:30 I sent my kids to collect only to be told they nothing about my order, pathetic service.

The order was not done and the kids were told to come back after few hours, I called at the store to enquire about that. It took me almost 30 minutes to be located to the bakery department.

I spoke to the supervisor who's Mr Maja which he provided me with insufficient information, and he concluded by saying he's new to the industry hence he cannot provide me with more information. How come the business hire someone who's suppose to be the acting leader who has lack of information.

I then asked to be transferred to store manager, that was a huge hustle I had to spend another 30 mins because the manager is busy to attend to a customer complaint.

After the long wait the store manager Mr Mz also didn't have any information with regards to the query,

My daughter went back to the store as they were told to come back after few hours only to be told the cake has been spoilt do we want the cake?

What kind of service is Spar providing? Is it because we are in township, to me that was extremely poor customer service.

From the management to the staff, a superior to tell the client he's new to the industry? SuperSpar khayelitsha mall they even ignore our complaints on their face book page.

So now I have paid for the service delivery but to get an extreme bad poor service. I'm beyond dissapoint with the service, my son won't be able to get his cake due to the company that cannot live by the values.

The business itself self deserves a zero rating when it comes to service delivery.