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A lovely looking Spar chocolate ganash was bought yet to find the cream was sour leaving a revolting sour tingling on the tongue . We politely asked for them to refund us for the product had gone bad. SPAR had done this with ease and apologised. I then asked about their Double Your Money Back Quality Guarantee' on all of our SPAR Brand items. The manager then said it's supposed to be but just handed me the R53.00 (the price of the lovely chocolate ganash)and said thank you as to end of the conversation . I was not in the mood for an argument with the manager. BUT if Spar can state Double Your Money Back Quality Guarantee' on all of our SPAR Brand items. Then they should adhere to what they say. As this is stated on Spar website (SPAR brand products undergo monthly testing at an independent laboratory to ensure that the highest quality standards are maintained. In fact, we are so sure of our products that we offer a'Double Your Money Back Quality Guarantee' on all of our SPAR Brand items. )