Double payment

I have to say I'm not the biggest spender in all of Stillbay right now, but all the money I did spend in Spar. Because of my profession, I often get money on a "rewards" card that I have used many times in Spar. However, I recently encountered a problem where they at Spar claimed that the transaction was not successful, despite the fact that I received a notice on my phone that the transaction was indeed authorized.

I was advised to do the transaction again, and that the first transaction will be written back. I gave it like that for a few days, and no deal was written back.

I went to Mrs S van Staden with this information, who dismissed instantly and said she could do nothing about it. I also discussed my grievence with the shop owner Peet van Staden who assured me he would look into it, nothing happened accordingly. I approached the company where I got the "rewards" card which confirmed that the transaction was already banked at Spar.

To this day, Mrs. van Staden refutes the fact that they sit with my money twice. I think it is extremely weak that a long-standing client like me has to walk and beg. I shop at with Spar daily, I spend all my money there, and yet I'm just dismissed.

I has never been about the money but the principle of the matter. Extremely disappointed in the management team of Spar.